Common questions about TietAI security, deployment, migration, and pricing.
Ask your question hereHIPAA compliance is built into the TietAI platform, not bolted on. We implement encryption at rest with AES-256 and in transit with TLS 1.3, comprehensive audit logging with tamper-proof audit trails, role-based access control, multi-factor authentication, and Business Associate Agreement templates. All data is stored in HIPAA-compliant data centers with encrypted backups. We undergo regular third-party security audits and penetration testing. Your security team can review our SOC 2 Type II report.
We follow a proven 8-week implementation approach. Weeks 1-2 cover discovery and architecture planning. Weeks 3-4 cover core platform deployment in your environment, whether cloud or on-premises. Weeks 5-6 focus on EHR integration and pipeline configuration with your IT team. Weeks 7-8 include testing, security validation, and go-live support. We provide dedicated implementation managers, technical architects, and 24/7 support during deployment. Most customers go live with at least one critical use case by week 8, with additional workflows phased in during months 2-3.
Yes. Our Mirth Connect migration tool automatically converts legacy channels to visual pipelines with zero downtime. The tool analyzes your Mirth JavaScript transforms, converts them to modern DAG nodes, preserves all data mappings, and validates output compatibility. Complex transforms may require manual review, but we have successfully migrated hundreds of channels. Migration typically takes 2-4 weeks depending on environment complexity. This requires the Mirth Migration Toolkit add-on ($10,000 one-time).
TietAI Connect includes out-of-the-box connectors for Epic, Cerner, Dedalus, Allscripts, and athenahealth. We also support HL7 v2.x, FHIR R4, X12 EDI, DICOM, and openEHR standards. For other EHR systems, we can build custom connectors, typically in 4-6 weeks. We also provide a standards-based integration layer so you can connect any system using HL7, FHIR, or REST APIs. Professional and Enterprise tiers include 2+ EHR connectors; additional connectors are $3,000/month each.
Pricing is based on patient population size. Starter tier supports up to 50,000 patients for $15,000/month. Professional tier supports up to 250,000 patients for $35,000/month. Enterprise tier is unlimited with custom pricing starting at $75,000/month. Patient count includes all unique patients across all connected systems and the FHIR platform. As you grow, you upgrade to the next tier. We review tiers annually and can offer volume discounts for multi-year commitments. There are no per-transaction or per-API call fees.
We offer on-premises deployment options for Enterprise customers with strict data residency requirements. On-premises deployments include containerized deployment via Docker or Kubernetes, infrastructure provisioning guidance, dedicated on-premises support, and custom SLAs. Setup and configuration typically add 2-4 weeks to implementation. On-premises deployments are priced at $95,000/month and up. Backup and disaster recovery are your responsibility. Most customers choose our managed cloud deployment for better economics and reduced operational overhead.
Data isolation is enforced at multiple levels: database level with separate schemas per organization, application level with organization ID validation on all queries, network level through VPC isolation, and encryption level with unique keys per organization. All data is encrypted with AES-256 at rest and TLS 1.3 in transit. Data for one organization cannot leak to another due to our cryptographic enforcement. We conduct quarterly multi-tenancy security audits and penetration testing. Audit logs capture all data access for compliance.
Starter includes email support with 24-hour response times during business hours. Professional includes priority support with 4-hour response times and a dedicated success manager. Enterprise includes 24/7 premium support with 1-hour response times, a dedicated technical architect, and quarterly business reviews. All tiers include access to documentation, community Slack, and webinar training. Professional and Enterprise include monthly training sessions. Additional support packages can be purchased as add-ons.
Yes. TietAI exports data in multiple formats: FHIR R4 for FHIR-native analytics platforms, SQL-on-FHIR for query engines like Trino or Spark, standard healthcare formats such as CSV, JSON, and XML, and HL7 v2.x for legacy systems. We also integrate with cloud data warehouses including Snowflake, BigQuery, Redshift, and Azure Synapse. Your analytics team can build dashboards, machine learning models, and reports directly on top of our data. The FHIR Platform includes built-in analytics views for common KPIs.
Starter includes a 99.5% uptime SLA. Professional includes a 99.9% uptime SLA. Enterprise includes a 99.95% uptime SLA with custom maintenance windows. All tiers include automated failover, geographic redundancy, and disaster recovery. We maintain a public status page at status.tietai.com. Critical production incidents receive immediate escalation and dedicated on-call engineering support. SLA credits are available for documented outages. Our infrastructure is hosted on AWS or Azure with multi-region redundancy.
